ISO/IEC 20000-1 Service management system

Details are below

ISO/IEC 20000-1 Service management system.


- Improving corporate image and credibility

- Focus on the implementation of a set of integrated processes and solutions

- Demonstrate that organization is serious about service management and the quality of service

- Consistency in the delivery of your service or product

- Exhibit a level of effectiveness

- Enhanced customer satisfaction that improves client retention


(1) The analysis of gaps with regards to ISO/IEC 20000-1

(2) Development and implementation of SMS that includes:

  • - Create SMS team
  • - ISO/IEC 20000-1 training for key staff
  • - Establish, implement and maintain SMS policy, objectives and other required documents
  • (3) Precertification Support that include conducting training for internal auditors

    (4) Initial Auditor Visit

    (5) Certification Audit


    Developed and Implemented Servece Management System